Telephone and Remote IT Helpdesk

We know how important it is to receive immediate support for any IT queries arising during the course of your work. Our telephone and remote IT service provides our clients with unlimited telephone and remote support, Monday-Friday between 8:30am and 6:30pm.

Based in the UK, our fantastic team of experienced IT Helpdesk consultants are able solve a wide range of hardware and software issues quickly and conveniently, getting you and your team back to work with minimum fuss.

We use a remote access tool, giving us the ability to work on the issue from our Helpdesk without the need for an expensive and time consuming on-site call out.

The IT Helpdesk management system we use is one of the most advanced support systems available in the world and grants us extreme flexibility in how we handle individual clients and systems. This allows us to build bespoke IT support contracts that suit your business’s specific requirements.

• One of your users experiences an IT problem
• They alert our IT Helpdesk with a simple phone call or email
• One of our highly skilled IT consultants will speak to the user to begin the troubleshooting process
• The IT Helpdesk consultant will initiate remote access to the computer terminal and run diagnostics to identify the problem
• The consultant will resolve the problem remotely, with minimal disruption to your business

In the case of a loss of Internet or firewall connectivity, our consultants will investigate the incident by phone, before deciding if an onsite visit is required but in 95% of cases, the IT Helpdesk resolves any incident remotely.

Globalnet provides managed IT services to a wide range of businesses across several industries in London, Essex, Kent and Herts. Call us today to find out how we can help your business and improve your IT.