Support, Essex. London. Basildon, Brentwood, Romford, Tilbury Wickford, Rochford, security, Alexa,app

Managed IT Services

Helpdesk, IT Helpdesk, IT support
Proactive IT support

Like all business owners, you depend on your IT infrastructure, but don’t have the time to deal with the disruption caused by a slow network, a hard drive failure or a virus attack. That’s where Globalnet’s Managed IT Services come in.

We provide ongoing, managed IT support for you and your business, taking care of every element of your IT infrastructure for one monthly payment.

Unlike some other IT support companies, we don’t wait for problems to arise before we fix them. Our proactive approach means we constantly monitor your system, identify potential issues and fix them – before they become problems.

Managed IT services for your business

However, if an issue does arise, our IT support team is on hand via telephone or email to help you, and 95% of issues are solved remotely and quickly, with minimum disruption to your business and your working day. Likewise, if you need an engineer onsite, we can be there when you need us.

The helpdesk management system we use is one of the most advanced support systems available in the world and grants us extreme flexibility in how we handle individual clients and systems. This allows us to build bespoke IT support contracts that suit your business’s specific requirements.

By outsourcing your IT management to us, you’re free to run your businesses – all for one simple monthly cost.

Globalnet is a managed servicer provider for a wide range of businesses throughout London, Essex, Kent and Herts. Call us today to find out how we can improve your IT infrastructure and increase productivity.

Computer and network support

Our comprehensive IT services package includes:

Telephone and Remote Support
Telephone and Remote Support

On hand support for queries as they arise

Industry-leading Helpdesk Management System
Industry-leading Helpdesk Management System

Helping track queries, workflows and keeping us accountable to you

Managed Antivirus and Malware Protection
Managed Antivirus and Malware Protection

Stopping harmful viruses and malware from slowing your business down

Managed Backup and Disaster Recovery
Managed Backup and Disaster Recovery

Helping keep your data safe in the worst case scenario

Onsite Consultancy
Onsite Consultancy

In-house support and training when a problem can’t be resolved remotely

Strategic Consultancy
Strategic Consultancy

Building your infrastructure to support your business into the future

Executive Reporting and CSAT Scoring
Executive Reporting and CSAT Scoring

Generating transparent reports that track our progress over time

FLEXIBLE, ACCOMMODATING, PROFESSIONAL AND KNOWLEDGEABLE

Exact Moves have used the services of Rob Burdett for over 18 years while he was working with major support companies and now owning his own company, Globalnet.

I have found Rob to be very flexible and accommodating. His professional and knowledgeable approach is very welcoming in this day of computer and technology-based office environments.

Rob has transferred this skill and knowledge into his team of engineers and support staff that fully reflects what Globalnet is about. They have supported my staff from the most mundane requirements to fully integrating Exact Moves into a cloud-based system.

Rob and his team are constantly looking to improve the services and offer his clients the latest in technological services in the fields of their expertise and services.

Rick Jones, Managing Director, Exact Moves
IT Helpdesk, IT support,

Telephone and Remote IT Helpdesk

Our telephone and remote IT Helpdesk provides our clients with unlimited telephone and remote support.

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IT management, Essex, London, southend

IT Helpdesk Management System

We use the industry-leading and Helpdesk management system to provide an efficient and accountable service to our clients.

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IT reoport, Essex, London, southend

Executive reporting

Our accountable reports show the work we've done. You can see exactly what's happening and what you're paying for.

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Essex, London, southend

Onsite IT consultancy

Our consultants can visit your premises to fix the few issues or install hardware that cannot be completed remotely.

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IT help, IT overflow

In-house IT overflow, sickness and holiday cover

If your IT team is short staffed, needs assistance with a project or helpdesk escalation, we can provide cover to help.

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IT strategy consultant, Essex, London, southend

Strategic IT consultancy & vCTO

We will listen to your goals, review your current IT and offer expert advice on the best solutions to improve and build your business.

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network, wifi

Internet, Network and WiFi solutions

We offer a range of network services tailored to your business and IT infrastructure requirements.

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